Privacy Statement

Welcome to our website www.thebh.ca.

As a customer of or visitor to this Website, we respect your right to privacy at all times and have outlined this Privacy Policy as a means to clarify how we deal with any data you provide to us. This Privacy Policy applies when you visit or browse our Website.

By using this Website, you agree that the personal data collected via the Website will be processed in accordance with this Privacy Policy. The Belgian House shall act as a ‘data controller’ in the meaning of the applicable law when processing your personal data.

We collate Personal Data when you access our Website: The personal data that we may collect and process about you may include your name, email address, postal address, phone number.

We may process your personal data in order to manage your orders, to provide you with information about our products when you request it, to offer you the best service possible, and to ensure that our offerings are as up to date and relevant as possible. Your personal data will be used only by The Belgian House, and only on your request by the supplier you are interested in.

Please note that we do not share any personal data with third parties under any circumstances.

Cookies

Cookies are small text files or pieces of information that are stored on your computer (or on a mobile device, as the case may be) when you visit our Website. Some parts of this Website run thanks to the cookies that are installed on your computer. For more information about cookies, including how to check which cookies are installed and how you can manage and delete them, you can visit the following website: www.allaboutcookies.org. You can also find many other sources of information about cookies on the Internet.

This Website uses cookies to track your order process, to store personal preferences, and to help us to provide you with targeted content. Cookies also ensure a smoother user experience by remembering your personal preferences and allowing you to log in more quickly. Upon visiting our Website, you will be asked to accept or refuse the cookie technology. You can also choose to accept or reject all cookies in your web browser. We do not share our cookies with any other site.
Please find a list below of all the data that are stored on the serax.com website by means of cookies:

– IP address location data: Currently, only the country of the IP address is stored, not the IP address itself.
– Google Analytics / GTM variables in accordance with the Google guidelines: the last octet of the IP address is anonymized: https://policies.google.com/privacy?hl=en
– Google Webmaster Tools: The variables of Google Analytics are used, so no additional data is stored.
– Facebook pixel code: You can find the Facebook Data Policy here: https://www.facebook.com/policy.php
– Indication whether the user has enabled JavaScript.
JavaScript is a front-end scripting language that is used to enable dynamic items on the website, such as slideshow animations, fading, and similar front-end effects.
– The image ratio and responsive image variable: This indicates whether you are surfing on a mobile device or not.

The Belgian House newsletter

The Belgian House only saves your email address if you communicate this to us. This email address is used to inform you about updates on our website and for marketing purposes e.g. information about new products. We will never forward your email address to third parties, and therefore, other parties will not contact you. You can always unsubscribe to our newsletter by clicking on the link in one of the newsletters that you receive.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at marianne@thebh.ca